Vice President – Digital Workspace

JOB PURPOSE

Own the technology experience of every Aldar employee: the services, devices and workplace technology through which the Group's people work every day, covering service desk, end-user support, end-user software and devices, audio-visual and meeting room technology, and technology support for corporate events.

Shift end-user services from reactive support to a managed employee experience, measured by how well people can work, not only by ticket statistics, delivered through internal teams and outsourced managed services across all Group locations.

The role is for aUAE National

ROLES AND

RESPONSIBILITIES

Digital Workspace Strategy & Experience

Define and evolve the digital workspace strategy: devices, end-user software, collaboration tools and workplace technology.

Establish employee experience measures (experience-level agreements) alongside traditional service levels, and manage to them.

Standardize the workspace estate across the Group and subsidiaries, reducing variants and local exceptions.

Service Desk & End-User Support

Own the Group service desk and end-user support services, delivered through outsourced IT Managed Services.

Ensure responsive, high-quality support across all entities and locations, including on-site presence where required.

Drive first-contact resolution, self-service adoption and support automation.

Workplace Technology & Events

Own audio-visual and meeting room technology across the Group's offices, ensuring reliable, consistent collaboration experiences.

Provide technology support for corporate events with professional execution.

Plan workplace technology for new offices and refurbishments with Corporate Services.

End-User Software & Device Lifecycle

Own the end-user device and software lifecycle: standards, provisioning, refresh, patching coordination and retirement.

Ensure secure configuration of the workspace estate in partnership with Information Security.

Manage software licensing hygiene for end-user tools with Technology Governance.

Service Per…