Vice President – Application Managed Services & Delivery

JOB PURPOSE

Own the run-side of the Group's application estate: the services that keep enterprise and business applications available, performing and supported after go-live, across the Group and its subsidiaries, executed primarily through outsourced IT Managed Services.

Resolve a known gap in the operating model (unclear accountability for post-go-live application support) by owning a disciplined handover model from delivery teams into operations, and directing outsourced managed services to clear, measurable service outcomes.

The role is for aUAE National

ROLES AND

RESPONSIBILITIES

Application Operations & Managed Services

Own application operations across the Group's estate: availability, performance, incident and problem management.

Direct outsourced IT Managed Services for application support, with clear scope, service levels and performance management.

Own systems administration for enterprise applications in coordination with platform and security teams.

Support Handover & Transition

Own the application onboarding and support handover model from Enterprise Solutions and platform teams into operations.

Enforce operational readiness criteria before go-live: documentation, monitoring, support model and knowledge transfer.

Eliminate ambiguity in post-go-live accountability between delivery and operations.

Service Delivery & Performance

Manage service delivery against service levels across entities, with transparent reporting and structured improvement.

Run major incident management for application services with clear communication and post-incident reviews.

Contribute application service definitions to the Group's service catalogue and chargeback model.

Continuous Improvement & Automation

Drive shift-left: problem elimination, self-healing, monitoring and automation to reduce incident volumes.

Use operational data to feed technical debt and improvement priorities back to platform and solution owners.

Standardize support processes and tooling across entities.

Vendor & Commercial Manag…