Operations Manager, UTR, Amazon Now

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate will be responsible for managing dark stores and hiring and developing a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Key job

responsibilities

Collaborate with multiple stakeholders and launch dark stores.

Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks

Maintain data integrity for operational dashboards and reporting systems used by leadership teams

Support root cause analysis for operational defects and SLA breaches

Coordinate with store operations teams to ensure timely data updates and metric accuracy

Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 3+ years of performance metrics, process improvement or lean techniques experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience

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